GENERAL CONTRACT CONDITIONS

The owner of this website is Sunsik S.A. registered in the Commercial Registry of the Balearic Islands Folio: 40, Volume: 2622, Inscription 1 with sheet PM-76806: PRIMERA Calle Quatre de Novembre, 5 – 07011 Palma – Baleares Tel. 971 47 99 77. The contact email address is cabau@cabauhotels.com.

Dear Customer,

Through our online reservation service, you are contracting a tourist accommodation reservation, a service subject to the following conditions:

SPECIFIC CONDITIONS

The specific data that you enter at the time of making the reservation (hotel, number of rooms, check-in date, number of nights, etc.) will be available to you in the voucher that is generated. Please carefully review the details of your reservation before proceeding to confirmation.

As a general rule, the reservation price exclusively includes: accommodation or bed and breakfast. The availability and price of requests for special services such as: need for a crib, extra bed, etc. that could not be included in the calculation of the online reservation, will be pending confirmation by the hotel, confirmation which will be made by telephone or via e-mail to the client.

GENERAL CONDITIONS THAT THE CUSTOMER DECLARES AND ACCEPTS

This service is aimed solely and exclusively at adults with the necessary legal capacity to contract the services offered on this website. The user stating that they know and expressly accept these conditions.

Upon arrival at the hotel, you must deliver the voucher corresponding to your online reservation to reception.

The total and final calculation of the reservation includes VAT. unless it is expressly included. Any other fee or tax that affects your final price will be settled additionally at the hotel establishment.

As a general rule and unless otherwise expressly agreed, the rooms may be used from 3:00 p.m. on the day of arrival and must be vacated before 12:00 p.m. on the day of departure. The reservation will be guaranteed until 6:00 p.m. on the day of arrival. Therefore, in the event that the user anticipates his or her arrival at the hotel at times other than those indicated, it will be advisable to communicate this circumstance as far in advance as possible.

CANCELLATION OF THE RESERVATION

The reservation made may be canceled via email to recepcion@bahiasuites.es always indicating the reference number.

Cancellation policy

Bank charges generated by cancellations of reservations will be borne by the client. In any case, the corresponding invoice will be sent to the address indicated by the client when registering.

The reservations with the best available price correspond to the Optimal Rate (non-refundable). In case of cancellation or no-show, the amount of the whole stay will not be refunded.

Modification of the reservation. The reservation made may be modified, at a later time, via email to recepcion@bahiasuites.es always indicating the reference number. The success of the modification will depend on the availability of Bahía Suites at the time of the request.

The offers will be valid only during the period established by Bahía Suites in the advertising, or failing that, during the time in which they are accessible to clients for effective contracting.

CUSTOMER RIGHTS

All information provided to the client will be binding on the offeror in the terms established by consumer protection legislation.

Every user of tourist services has the right to ensure that the goods and services they acquire are of the contracted category and legal requirements or of that quality that is directly proportional to the category of the tourist establishment.

All establishments have the obligation to have the complaints book available to the customer in which to record their complaints. To make a complaint, request these sheets, fill in your personal information and clearly indicate the reason for the complaint.

DUTIES OF THE CUSTOMER

When enjoying the contracted tourist services, every user has the following obligations:

· Pay the price of the contracted services, without the presentation of a complaint or claim exempting you from this obligation.

· Comply with the particular rules of the hotel establishment whose services you enjoy.

· Observe the rules of hygiene, education and good customs towards the rest of the users and the staff of the hotel establishment that provides their service.

Respect the environmental environment.

Bahía Suites reserves the right to make any modifications it deems appropriate to the conditions set forth. The client accepts that the legislation applicable to the operation of this service is Spanish and is subject to the Jurisdiction and Courts.